Support

If you get stuck or have something you would like us to fix, let us know. We usually reply within 2 business days.

Please include your macOS version and Lightcap version (Settings > General) so we can help faster. In the app, choose Settings > General > Contact Support to open an email with the version filled in.

Frequently asked questions

Nothing happens when I try to capture

Check that Lightcap is turned on in System Settings > Privacy & Security > Screen & System Audio Recording. If you just turned it on, quit Lightcap and open it again for the change to apply.

A shortcut conflicts with another app

Click the Lightcap icon in the menu bar > Settings > General, click the shortcut, and enter a new combination. Press esc to cancel, or ⌫ to reset it to the default.

Where do I enter my license key?

Paste it into Settings > License and click “Activate.” The key is in the email you received after paying.

The license key email didn’t arrive

Check your spam folder first. If it isn’t there, email us at the address below with the email address you used to buy. We will send it again.

It says “already in use on another Mac”

This means the number of Macs your product allows are already registered. On a Mac you no longer use, click “Deactivate on This Mac” in Settings > License to free up that spot. If you can’t open that Mac, let us know.

Where are my captured files?

Screenshots are in ~/Pictures/Lightcap and recordings are in ~/Movies/Lightcap. You can change the locations in Settings.

How do I uninstall the app?

Quit Lightcap from the menu bar icon, then move Lightcap in the Applications folder to the Trash. Your captured files are not deleted. If you want to use the license on another Mac, click “Deactivate on This Mac” before you delete the app.

Payments and refunds

See the Refund Policy for refunds and the Terms of Service for the scope of the license. Pricing and other frequently asked questions are on the home page.