Refund Policy
You can try every feature of Lightcap free for 7 days before you buy. If you still change your mind after buying, we refund as described below.
This is a translation for your convenience. If it differs from the Korean version, the Korean version applies.
If you ask within 7 days of the purchase date, we refund the full amount without asking why.
Refund rules
| When | Refund |
|---|---|
| Within 7 days of the purchase date | Full refund. This is the same even if you have registered the license key. |
| After 7 days | If the App cannot be used normally because of a defect in the App and we cannot resolve it, we refund the full amount. Otherwise, we do not refund. |
| You paid twice for the same product by mistake | We refund the duplicate payment, regardless of the time period. |
How to request a refund
- Send an email to support@tigr.im. Please include the email address you used when you bought or your order number.
- We check within 3 business days and process the refund.
- We return the refund by the payment method you used. Depending on processing by your card company and the payment provider (Polar), it may take a few more days for the money to actually arrive.
After a refund
The license key of a refunded order becomes invalid. You cannot take new screenshots or recordings with that key. You can still open and export the screenshots and recordings you have already made.
Contact
For questions about refunds and payments, please contact Support. Business information is at the bottom of this page and in Section 11 of the Terms of Use.