Privacy Policy
tigrim (the “Company”) built Lightcap to collect as little personal information as possible. The app has no accounts, and the screens you capture never leave your Mac. This document explains what information is still processed.
This is a translation for your convenience. If it differs from the Korean version, the Korean version applies.
Screenshots, recordings, recognized text, and microphone audio are not sent to the Company or to anyone else. They are stored only on your Mac.
1. Personal information we process
| When | Items | Purpose |
|---|---|---|
| When you use the app | None. We do not collect usage records or device information. | — |
| When you buy a license | Email address, name, billing country and address, order details (product, amount, date and time). Payment method information such as card numbers is processed only by the payment provider. The Company does not receive it. | Payment, sending the license key, handling refunds and inquiries |
| When you activate or check a license | License key, a registration identifier the app creates at random (it is not your Mac’s name or serial number), and the IP address you connect from | Checking the number of registered Macs, checking validity |
| When you contact us | Email address and what you write in your message | Handling your inquiry |
| When you visit this website | IP address, browser information, and other access records (processed by the hosting provider for security and operations). We do not use cookies or analytics tools. | Providing the site and security |
2. What the app handles only inside your Mac
- Screen and audio: Screenshots, recordings, and microphone audio are saved as files in the folders you choose (by default
~/Pictures/Lightcapand~/Movies/Lightcap). - Text recognition: Copy Text is processed inside your Mac using the text recognition feature of macOS.
- Cursor, clicks, and shortcut records: Cursor positions and clicks during a recording are saved in the recording folder so they can be used for editing. Shortcut key presses are recorded only if you turn that on in Settings. Only combinations that include ⌘, ⌃, or ⌥ are recorded. Ordinary typing is not recorded.
- License information: The license key and the trial start date are stored in your Mac’s Keychain.
3. Retention periods
- Order and payment records: 5 years, under the Act on Consumer Protection in Electronic Commerce
- Records of consumer complaints and dispute handling: 3 years, under the same Act
- Inquiry emails: 3 years from the day we finish answering
- License registration information: while the license is valid. If you choose “Deactivate on This Mac,” that registration is deleted.
When the retention period ends or the purpose of processing is achieved, we delete the information without delay.
4. Outsourcing and transfer abroad
The Company outsources work to the companies below. Their servers are located outside Korea.
| Company | Outsourced work | Items transferred | Country · When | Retention |
|---|---|---|---|---|
| Polar Software, Inc. | Payment processing (as merchant of record), issuing and checking license keys, sending order emails | Email, name, billing address, order details, license key, registration identifier, IP address | United States · Sent over the internet when you buy or when a license is checked | The period set by Polar’s privacy policy and applicable law |
| Cloudflare, Inc. | Website hosting | Access records | The United States and other countries with Cloudflare data centers · When you visit the site | The period set by Cloudflare’s policies |
As the merchant of record, Polar also processes the information needed for payment on its own responsibility. If you pay with a card issued in Korea, a domestic payment provider that has a contract with Polar may process the payment. If you do not want your information transferred abroad, you can choose not to buy or activate a license. In that case, you cannot use the capture features after the trial ends.
5. Provision to third parties
The Company does not provide personal information to anyone other than the outsourcing described in section 4. The exception is when an investigative agency or similar body requests it through lawful procedures under the law.
6. Your rights
You may at any time ask to view, correct, or delete your personal information, or ask us to stop processing it. Send your request to support@tigr.im and we will handle it without delay. However, records that the law requires us to keep cannot be deleted during that period.
7. Security measures
- Communication between the app and our servers is encrypted (HTTPS).
- License information is stored in the macOS Keychain.
- Only the representative has access to order information.
8. Children’s personal information
The Company does not knowingly collect personal information from children under 14.
9. Privacy officer
| Officer | 하동훈 (Representative) |
|---|---|
| support@tigr.im | |
| Phone | 010-3637-2558 |
For advice on personal information infringement, you can contact the Privacy Infringement Report Center (KISA) (privacy.kisa.or.kr, 118 with no area code), the Personal Information Dispute Mediation Committee (www.kopico.go.kr, 1833-6972), the Supreme Prosecutors’ Office (www.spo.go.kr, 1301), or the National Police Agency (ecrm.police.go.kr, 182).
10. Changes to this policy
If we change this policy, we will announce it on this page starting 7 days before the change takes effect.